Welcome to the Resource Center

Shipping Information

Ordering FAQ’s

What is the best way to order a LIFEFORM product?

Many items are available to purchase online at www.lifeformchairs.com. Simply click on the item you want, choose from an array of upholsteries and upgrades, add to your cart and then follow the checkout instructions.

Some of our products are not yet available to purchase online, give us a call at 800.661.8568 and we’ll assist you personally or direct you to a Dealer who can help you in person.

Check out our store locator to find a dealer near you who’s Product Experts can fit you to the product best for you, demonstrate product features and benefits, show you fabric and leather swatches that you can touch can feel and help you design a product that is truly made just for you!

What methods of payment are available?

All orders placed through www.lifeformchairs.com must be paid for by credit card. We accept Visa, MasterCard and American Express.

I placed my order and I need to make a change. Whom should I call?

Depending on when you placed your order, we might be able to make a change if the item has not already been started in production. Please call us immediately at 800.661.8568 if you need to make a change so that we can do everything possible to ensure that you are happy with your order. There is no guarantee that we will be able to meet all change requests. For USA orders, please contact RTB.com Customer Service at 800.222.5728.

When will my credit card be charged for my purchase?

We will charge your card when you hit “Submit” during the checkout process. Thus, if you place an order and need to cancel it, please see our Return Policy FAQ’s.

Shipping FAQ’s

When can I expect to receive my product?

All LIFEFORM products are made to order, please allow 3 – 6 weeks for us to build your custom product. When your order is complete, we will ship via UPS Ground to the address you provided at check out. Typical time in transit is anywhere between 5 to 10 business days.

 Shipping

LIFEFORM ships via United Parcel Service (UPS) Ground service. Typical time in transit is anywhere between 5 to 10 business days. UPS will deliver the chair to the address provided. Sorry, PO Boxes are not acceptable, a physical address must be provided. Please note that these are only estimated transit times, extreme weather, traffic accidents or other unforeseen circumstances may increase shipping time.

Is there a way to track my order?

Once your order has been completed and is ready to ship, a UPS Tracking Number will be generated. UPS will send you tracking information to the email you provided during checkout. A Tracking Number cannot be provided until the order is completed.

How do I report damaged items?

We are extremely sorry that your product did not arrive in pristine condition and we empathize with the aggravation in dealing with these types of unexpected issues. Please contact us at 800.661.8568 within two business days of delivery to report damaged product. Our customer service team will help you figure out how to handle your unique situation. For USA orders, please contact RTB.com Customer Service at 800.222.5728.

I live in Alaska, Hawai’i, or at an International destination. Do you ship there?

We will ship anywhere UPS delivers! Please contact us at 800.661.8568 for a customized quote.

Return FAQ’s

I’ve changed my mind about my purchase and want to cancel my order, what do I do?

If your order has not yet entered production, we may be able to offer you a full refund on your purchase. Please contact LIFEFORM Customer Service at 800.661.8568 immediately to determine if this is possible. For USA orders, please contact RTB.com Customer Service at 800.222.5728.

Unfortunately, if your order has already entered production a 50% restocking fee must be applied. A restocking fee is necessary because all LIFEFORM products are made to order, therefore each one is unique and cannot be re-used for another customer.

My new chair just arrived and I’m not sure I want to keep it. What do I need to do?

We are extremely sorry that our product didn’t meet your expectations. As soon as you have made the decision to return your chair, please give us a call at 800.661.8568. A restocking fee will apply. We will provide you with a Return Authorization (RA). You will then be responsible for packaging the chair and shipping it back to us. In order for your return to be valid, it must be processed within 30 days of receiving the product. Please remember to use all original packaging materials and to include any accessories that came with the chair. Items returned without an RA will be refused. For USA orders, please contact RTB.com Customer Service at 800.222.5728 and/or visit their website for their Return Conditions.

Any customer returning products consents to the following:

  • Customer should prominently display RA# on the shipping label of boxes containing the return product.
  • Customer is solely responsible for shipping any returned product to LIFEFORM.
  • Customer agrees to use only reputable carriers (such as Canada Post, USPS, UPS or FedEx) capable of providing tracking numbers and proof of delivery.
  • The customer is responsible for shipping charges back to LIFEFORM.
  • The customer should ensure that all returned products are 100% complete and will include original packaging material, manuals and other accessories provided by LIFEFORM.
  • If any component of the return product is missing, LIFEFORM’s Return Procedure will be breached and LIFEFORM will reject the entire return.
  • Original shipping fees (if applicable) are non-refundable.

Can I expect a Re-Stocking fee, what is the amount?

All LIFEFORM products are made to order, therefore each one is unique and cannot be re-used for another customer. If you choose to return your product a 50% restocking fee will be applied.

The shipping company is offering insurance, do I need this?

You are responsible for the safe return of our product. While we don’t require that you pay for shipping insurance, please note that you will be liable if the product is lost or damaged.

When can I expect to see a refund for my return?

Once we receive your product and inspect it for any damage, you will receive a refund within ten business days. Refunded amount will be the original purchase price less restocking fee. Refunds will be processed using the same method of payment that was used for the original purchase.

Can’t find what you need call Toll Free 1-800-661-8568.